Wise Illuminations (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or work with us.

We operate in accordance with the UK GDPR, Data Protection Act 2018, and all applicable UK privacy regulations.

1. Who We Are

Wise Illuminations

Lavander House

Kenton

Suffolk

IP14 6JW

Email: hello@wiseilluminations.com

Website: wiseilluminations.com

We are the data controller for the personal information we collect.

2. Information We Collect

We may collect and process the following types of personal data:

Information you provide to us directly

• Name

• Email address

• Phone number

• Project details

• Company information (if applicable)

• Messages or enquiries submitted through our forms, email, or contact channels

Information collected automatically

When you visit our website, technical information may be collected automatically, including:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the site

• Cookies and tracking data

Information from third parties

We may receive information from:

• Social platforms (e.g., Instagram, Facebook) if you interact with us

• Referral partners or project collaborators
  

3. How We Use Your Information

We use your personal information for:

• Responding to enquiries

• Providing quotes and project information

• Carrying out services, installations, and support

• Managing customer relationships

• Sending updates, project communication, or service notices

• Improving our website and services

• Meeting legal obligations

We do not sell your personal data.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – to deliver the services you request

• Consent – for optional communications or cookies

• Legitimate Interest – to improve our site and ensure security

• Legal Obligation – to meet regulatory requirements
  

5. How We Store and Protect Your Information

We take appropriate technical and organisational measures to keep your information secure, including encryption, secure servers, access controls, and regular monitoring.

Data is retained only as long as necessary for the purposes outlined in this policy.

6. Sharing Your Information

We may share data with:

• Verified service providers (IT support, hosting providers)

• Trusted contractors working on your project

• Legal or regulatory bodies when required

All partners are required to comply with UK GDPR.

We do not share your data for marketing by third parties.

7. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Request data portability

• Withdraw consent where applicable

To exercise your rights, email: hello@wiseilluminations.com

8. Cookies

Our website uses cookies to:

• Improve functionality

• Analyse traffic

• Enhance user experience

You can manage your preferences using your browser settings.

A full Cookie Policy can be provided if required.

9. Links to Other Websites

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will appear on this page with an updated date.

11. Contact Us

For questions about this Privacy Policy, email: hello@wiseilluminations.com

TERMS & CONDITIONS (Website Use)

Last updated: 11.12.2025

These Terms & Conditions govern your use of the Wise Illuminations website.

By accessing or using our website, you agree to be bound by these terms.

1. Use of Website

You agree to use our website for lawful purposes only.

You must not:

• Attempt to gain unauthorised access

• Use the site in a way that causes harm or disruption

• Copy, misuse, or distribute website content without permission
  

2. Intellectual Property

All content, logos, text, imagery, and materials on this website are owned by Wise Illuminations unless otherwise stated.

You may not reproduce, modify, or distribute any material without written consent.

3. Accuracy of Information

While we aim to keep all information accurate and up to date, we cannot guarantee completeness or accuracy.

Content may change without notice.

4. Links to Other Sites

We are not responsible for content, security, or accuracy on third-party websites linked from our site.

5. Limitation of Liability

Wise Illuminations is not liable for:

• Loss or damage resulting from your use of this site

• Technical issues outside our control

• Data loss or corruption

Nothing in these terms excludes liability where it cannot be legally excluded (e.g., fraud, death, personal injury).

6. Contact, Enquiries, and Services

Submitting an enquiry does not create a contract.

Quotes, specifications, and project agreements are issued separately and governed by separate terms.

7. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will be handled in UK courts.

8. Amendments

We may update these Terms & Conditions at any time.

Changes will be posted on this page.

COOKIE POLICY

Last updated: 11.12.2025

Wise Illuminations uses cookies to improve your browsing experience.

1. What Are Cookies?

Cookies are small files placed on your device when you visit our website. They help us:

• Understand site usage

• Improve user experience

• Enhance performance

• Provide security

2. Types of Cookies We Use

Essential Cookies

Required for the website to function (e.g., security, navigation).

Analytics Cookies

Help us understand visitor behaviour using tools such as Google Analytics.

Functionality Cookies

Remember preferences such as language or form details.

Third-Party Cookies

Used by integrated services, such as embedded videos or social media widgets.

3. Managing Cookies

You can:

• Accept or reject cookies on our site

• Change your browser settings at any time

• Delete existing cookies

Note: disabling cookies may affect site performance.

4. Changes to This Cookie Policy

Updates will be posted on this page.

5. Contact

Email us at hello@wiseilluminations.com for cookie or data-related queries.